Questions, answered
Frequently
asked.
33 useful answers about visiting, delivery, products, lab tests, responsible use, wholesale and careers.
Visit & shop
Do I need to be 21 to shop?+
Yes. You must be 21 or older with a valid government-issued photo ID to enter the shop, place an order or accept a delivery.
Where is Grams located?+
360 Graham Ave, Brooklyn, NY 11211, near the Graham Avenue L station.
What are your hours?+
Sunday through Thursday: 9:00 AM–11:00 PM. Friday and Saturday: 9:00 AM–Midnight.
Can I order ahead for pickup?+
Yes. Shop the live Dutchie menu, choose pickup and follow the checkout instructions.
What payment methods do you accept?+
Available payment options are shown in the live checkout. Call 718-486-8888 if you need to confirm an option before ordering.
Is the store wheelchair accessible?+
Please call 718-486-8888 before your visit so the Graham Avenue team can confirm current access and assist with your needs.
Can I consume cannabis at the store?+
No. Grams is a licensed retail dispensary, not an on-site consumption lounge.
Delivery
Is delivery free?+
Yes. Delivery from the Graham Avenue shop has a $0 delivery fee in our immediate zone. Addresses farther out may require a minimum order.
Is there a delivery minimum?+
There is no delivery minimum in our immediate zone. A minimum order applies outside that area when delivery is available; the live checkout shows the current minimum for your address.
How fast is delivery?+
As fast as the L train is our goal. Timing varies with demand, traffic, weather and order volume.
Should I tip my delivery driver?+
Tips are optional and always appreciated by the driver.
Which neighborhoods do you deliver to?+
Participating ZIP codes cover Williamsburg, Greenpoint, East Williamsburg, Bushwick, Bed-Stuy and Ridgewood. Use the ZIP checker on the delivery page for the current answer.
What if Grams does not deliver to my ZIP?+
The delivery ZIP checker automatically shows the three closest licensed Grams retail partners, including mileage, addresses, websites and directions.
Do I need to show ID at the door?+
Yes. The adult accepting the order must be 21 or older and show valid government-issued photo ID matching the order.
Can someone else accept my delivery?+
The person named on the order should be present with matching valid ID. Review the live checkout rules before ordering.
What happens if I miss the driver?+
Contact the shop at 718-486-8888 as soon as possible. Cannabis cannot be left unattended.
Products & lab testing
Does Grams make its own products?+
Yes. Grams develops small-batch New York flower, pre-rolls, infused pre-rolls, edibles and vapes while also operating the Brooklyn flagship.
Do you carry brands besides Grams?+
Yes. The Graham Avenue shop carries Grams alongside a curated selection of licensed New York brands.
Are products lab tested?+
Yes. Legal cannabis sold by licensed New York retailers must be tested and labeled according to state requirements.
Where can I find a Certificate of Analysis?+
Use the Lab Tests page to search current certificates by product or batch.
What does a COA show?+
Depending on the product and report, it can show cannabinoid potency, terpene results and required contaminant screening for that batch.
Why does product availability change?+
Grams works in rotating batches. A strain, size or format can sell through before the next release is ready.
Where else can I buy Grams?+
Use Find Grams to explore the interactive retailer map and directory across New York.
How should cannabis be stored?+
Keep products sealed, cool, dry, away from direct light and always out of reach of children and pets. Follow package instructions.
Using cannabis responsibly
Is a higher THC percentage always better?+
No. Potency is only one factor. Product format, serving size, freshness, aroma, terpene profile and your own tolerance also matter.
What are terpenes?+
Terpenes are aromatic compounds found in cannabis and many other plants. They contribute to aroma and flavor; individual experiences still vary.
How long do edibles take to work?+
Onset varies and can be delayed. Follow the package serving instructions, start low and wait before considering more.
Can I drive after using cannabis?+
No. Never drive, bike in traffic or operate machinery while impaired.
Can cannabis be shipped out of New York?+
No. Grams does not ship cannabis across state lines.
Can I return cannabis?+
Cannabis return rules are limited. If a product appears defective, keep the packaging and contact the shop promptly for assistance.
Retail partners, wholesale & careers
Can my licensed store carry Grams?+
Visit the Wholesale page and send your store and license information. The Grams team will follow up when there is a fit.
How do I join the Grams team?+
Visit Join Us to see the types of roles we hire for and submit the online application form with a résumé, LinkedIn or portfolio link when available.
How do I contact Grams?+
Call 718-486-8888 for a current order or use the secure Contact form for general questions.